Delivery & Returns

SHIPPING & DELIVERY

ONCE YOU HAVE PURCHASED YOUR SUBSCRIPTION BOX SERVICE, YOU WILL RECEIVE YOUR FIRST BOX THE FOLLOWING MONTH. IF YOU SUBSCRIBE  DURING THE FIRST WEEK OF A MONTH EXPECT YOUR BOX THE SAME MONTH.

ITEMS PURCHASED WITH RECURRING INSTALLMENT PAYMENTS HAVE TO BE PAID IN FULL BEFORE ITEM SHIPS TO THE CLIENT. FIRST PAYMENT IS DONE INITIALLY AT CHECKOUT. CLIENT WILL RECEIVE AN EMAIL WITH A PAYMENT LINK TO SUBMIT FINAL PAYMENT. LASH ME UP GIRL WILL NOT SHIP THE ITEM UNTIL THE FULL PAYMENT HAS BEEN PROCESSED. LASH ME UP GIRL WILL NOT REFUND ANY HALF PAYMENTS. PAYMENT PLANS ARE NON- REFUNDABLE.

AFTER FULL PAYMENT HAS BEEN RECEIVED LASH ME UP GIRL WILL SHIP ITEMS TO THE CLIENT.

SINGULAR ITEMS ORDERED TAKE UP TO 1-2 WEEKS TO ARRIVE.

ALL ORDERS ARE PROCESSED UPON RECEIPT. WE TRY OUR BEST TO GET ORDERS OUT IMMEDIATELY FOR SINGULAR ITEMS OR INDIVIDUAL COLLECTIONS.BUT PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR PROCESSING. PROCESSING AND SHIPPING TIME ESTIMATES DO NOT ACCOUNT FOR HOLIDAYS OR NON - BUSINESS DAYS. SHIPPING COSTS MAY
INCREASE DEPENDING ON WEIGHT, VOLUME, POSTAL CODE, AND SHIPPING METHOD. SHIPPING METHOD MAY BE SELECTED AT CHECKOUT. PACKAGES WILL BE SHIPPED IN THE ORDER THEY ARE RECEIVED. REMOTE AREAS MAY REQUIRE ADDITIONAL TIME FOR DELIVERY.


INCORRECT SHIPPING INFORMATION

WE ARE NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT SHIPPING INFORMATION PROVIDED BY THE CUSTOMER. 

IF A PACKAGE IS RETURNED TO LASH ME UP GIRL DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED BY YOU THE CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR THE REDELIVERY COST. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES CONFIRMED TO BE DELIVERED BY THE SHIPPING COMPANY AFTER THEY LEAVE OUR WAREHOUSE.



STANDARD SHIPPING


STANDARD SHIPPING RATES WILL VARY BASED ON PACKAGE WEIGHT AND DISTANCE. RATES WILL BE
SHOWN DURING THE CHECKOUT PROCESS PRIOR TO PAYMENT. PLEASE ALLOW UP TO 14 BUSINESS
DAYS FOR PROCESSING AND 30 BUSINESS DAYS FOR DELIVERY(BASED ON DISTANCE). ALL ORDERS
RECEIVED AFTER 3: 00 PM PST WILL BE PROCESSED THE NEXT BUSINESS DAY.


INTERNATIONAL SHIPPING


INTERNATIONAL SHIPPING RATES VARY BASED ON PACKAGE WEIGHT AND DISTANCE. PLEASE ALLOW
14 BUSINESS DAYS FOR PROCESSING AND 30-35 BUSINESS DAYS FOR DELIVERY, DEPENDING ON
YOUR LOCATION. CUSTOMS & IMPORT FEES MAY APPLY TO SOME INTERNATIONAL ORDERS. THESE
FEES FLUCTUATE BY COUNTRY AND BY ORDER VALUE, AND WE HAVE NO INFLUENCE OR CONTROL
OVER THEM. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS AND / OR IMPORT FEES. BY LAW, WE
CANNOT LOWER THE INVOICE VALUE OR SEND THE ORDER AS A GIFT.




ORDER TRACKING


YOU’LL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN PROCESSED. PLEASE ALLOW 24 HOURS FOR THE TRACKING NUMBER TO BECOME
ACTIVE. IF YOU RECEIVE YOUR CONFIRMATION EMAIL AFTER 2 PM PST ON A FRIDAY, PLEASE ALLOW UNTIL THE FOLLOWING MONDAY FOR TRACKING TO BECOME AVAILABLE.

 

 

RETURNS

WE TRULY HOPE YOU ARE 100% HAPPY WITH OUR LASHES!


DUE TO SANITARY AND HEALTH REASONS, LASHES & ADHESIVE ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.


IF A PRODUCT IS DEFECTIVE, YOU MUST NOTIFY US WITHIN 24 HOURS OF RECEIVING THAT PRODUCT TO BE ELIGIBLE FOR A REFUND OR EXCHANGE.


SALE ITEMS: WHICH INCLUDE ITEMS SOLD WITH A PROMOTIONAL CODE OR MARKED DOWN IN PRICE, ARE FINAL SALE. NO EXCEPTIONS! 

LASH SUBSCRIPTION BOXES ARE NON-REFUNDABLE. 


HOW TO RETURN AN ITEM TO LASH ME UP GIRL

AFTER YOU HAVE READ THE ABOVE, PLEASE EMAIL US AT INFO@LASHMEUPGIRL.COM REQUESTING INSTRUCTIONS ON HOW TO RETURN AN ITEM. MAKE SURE TO INCLUDE ORDER NUMBER AND SHIPPING ADDRESS. SUBJECT LINE "RETURN".

RETURNS PROCESSING TIME

ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR RETURN WILL BE PROCESSED WITHIN 7-14 BUSINESS DAYS AND YOU WILL BE NOTIFIED VIA EMAIL. IF YOU HAVE REQUESTED A REFUND DUE TO A DEFECT, PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US (TYPICALLY 2-5 BUSINESS DAYS). ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.